Basic Terms 

• Delivery address – the address to which the ordered products are delivered. It is specified when the delivery address is different from the cardholder’s address used for payment.
• Authorization – approval by the card Issuing Bank for payment of the requested amount in the form of an alphanumeric code.
• Card number – a 16/19-digit number printed on the card.
• Domain – the name of the online sales point and the homepage through which customers access the online store (trade-air.com).
• E-commerce transaction – any transaction completed in the Merchant’s online store where the Customer/Cardholder uses a card to purchase the Merchant’s products and/or services.
• E-Commerce Merchant – a merchant offering products and/or services for sale online with the possibility of card payment.
• E-Commerce Merchant website / Online store – the Merchant’s online store connected to the Internet through which products and/or services are offered for sale with the possibility of card payment.
• Statement on known export restrictions, customs regulations and any other relevant provisions – a statement specifying export restrictions for certain types of products to specific countries. The Merchant must inform themselves in accordance with applicable export regulations.
• Unique transaction identification number – a number assigned by the E-Commerce Merchant related to a specific transaction.
• Card – all types of cards issued by Issuing Banks and/or financial institutions used as a cashless means of payment.
• Card company / Issuer / Issuing Bank – any bank and/or financial institution issuing a card as a means of payment.
• Control number (CVV2/CVC2) – a three-digit security code on MasterCard, Maestro, or Visa cards printed on the back of the card in the signature field on the right side as the last group of 3 digits, used to verify card information during the Authorization process.
• Shopping cart / Web shop – a virtual cart into which the customer places products and/or services they wish to purchase.
• Payment gateway – a virtual POS terminal.
• PCI DSS rules – a set of rules and procedures intended to protect card transactions and clients’ personal data from misuse.
• Subdomain – all other pages besides the homepage (domain) that make up the online store.
• Refund – when the Merchant returns funds for paid transactions for business and/or other reasons (including but not limited to reasons arising from oral or written contracts for the purchase of goods and/or services between the Merchant and the Customer).
• Complaint / Chargeback – any form of complaint where (i) the cardholder/customer/card user, (ii) the Bank, or (iii) the Issuing Bank disputes a transaction made by card and charges the transaction amount back to the Bank.
• Service provider – a registered E-commerce service provider approved by the Bank with Visa/MasterCard.
• Agreement on processing transactions made through online card payments – an agreement signed between the E-Commerce Merchant and the Bank enabling processing of E-Commerce transactions.

Debit/Credit Card Payment Security online

The confidentiality of your data is protected and secured through SSL encryption. Online payment pages are secured using the Secure Socket Layer (SSL) protocol with 128-bit data encryption. SSL encryption is a process of encrypting data to prevent unauthorized access during transmission.

This enables secure transfer of information and prevents unauthorized access to data during communication between the user’s computer and the payment service, and vice versa.

The payment service and financial institutions exchange data using a Virtual Private Network (VPN), protected from unauthorized access.

The payment service used is certified according to the PCI DSS Level 1 security standard prescribed by Visa and MasterCard rules.

The Merchant does not store credit card numbers and the numbers are not accessible to unauthorized persons.

The payment service is based on the 3-D Secure standard, which currently provides the highest level of security for online credit and debit card payments.

If the user’s card participates in the 3-D Secure program, the customer will be required to perform additional identity verification to confirm that they are the authorized card user.

While conducting payments on our web shop you are using CorvusPay – an advanced system for secure acceptance of credit cards on the Internet.

CorvusPay system ensures complete privacy of your credit card data and personal data from the moment you type them into the CorvusPay payment form. Data required for billing is forwarded encrypted from your web browser to the bank that issued your payment card. Our store never comes into contact with your sensitive payment card data. Similarly, CorvusPay operators cannot access your complete cardholder data. An isolated system core independently transmits and manages sensitive data while at the same time keeping it completely safe.

The form for entering payment data is secured by an SSL transmission cipher of the greatest reliability. All stored data is additionally protected by hi-grade encryption, using hardware devices certified by FIPS 140 2 Level 3 standard. CorvusPay fulfills all of the requirements for safe online payment prescribed by the leading credit card brands, operating in compliance to the PCI DSS Level 1 standard – the highest security standard of the payment card industry. Payments made by cards enroled with the 3-D Secure program are further authenticated by the issuing bank, confirming your identity through the use of a token or a password.

Security controls and operating procedures applied within the CorvusPay infrastructure not only ensure current reliability of CorvusPay but permanently maintain and enhance the security levels of protecting your credit card information by maintaining strict access controls, regular security and in-depth system checks for preventing network vulnerabilities.

Privacy Statement

We are committed to protecting the personal data of our customers by collecting only the necessary information required to fulfill our obligations. Personal data includes customer identification information such as first and last name, e-mail address, home address, and telephone number, i.e. information that is otherwise not publicly available.

All customer data is strictly protected and accessible only to employees who require such information to perform their duties. All our employees and business partners are responsible for respecting privacy protection principles.

Your personal data is kept confidential and will not be distributed, published, provided to third parties for use, or otherwise made available to any third party without your prior consent.

All information collected by Corvus Pay is considered a secret and treated accordingly. The information is used exclusively for the purposes for which they were intended. Your sensitive data is fully

secure and it’s privacy is guaranteed by the state of the art safeguard mechanisms. We collect only the data necessary for performing the work in accordance with the demanding prescribed procedures for online payment.

Policy on Collection and Retention of Personal Data

Trade Air d.o.o. collects and processes personal data solely for the purpose of providing services, processing payments, issuing airline tickets, communicating with passengers, and fulfilling legal obligations.Collected data may include:

• passenger’s full name,
• email address,
• telephone number,
• residential address,
• data required for ticket issuance and travel arrangements,
• transaction-related information.

Personal data is stored and processed in accordance with the applicable laws of the Republic of Croatia and the General Data Protection Regulation (GDPR), and is used exclusively for the purposes for which it was collected. Trade Air d.o.o. applies appropriate technical and organizational security measures to ensure the protection of personal data and to prevent unauthorized access, misuse, loss, or disclosure of data. Access to personal data is granted only to authorized persons and business partners whose access is necessary for the performance of contracted services, including payment service providers, IT support providers, and competent authorities when required by law. Personal data is retained only for as long as necessary to fulfill the purpose of processing or for the period required by applicable legal regulations.

Users have the right to request access to their personal data, correction of inaccurate data, deletion of data, restriction of processing, data portability, and to object to the processing of personal data in accordance with applicable data protection regulations. For all questions related to the processing and protection of personal data, users may contact:putnici@trade-air.com

Currency Conversion Statement

All payments will be made in Euros (EUR). The amount charged to your debit/credit card is obtained through conversion of the price into Euros according to the current exchange rate list of the Croatian National Bank.

When charging your debit/credit card, the same amount is converted from Euros into your local currency according to the rules applicable for foreign currency transactions.

As a result of the currency conversion, there may be a minor difference between the amount charged and the original price displayed on our website.

General Terms and Conditions of Purchase

These terms define the procedures for ordering, payment, delivery, returns, complaints, copyright protection, and general business provisions when purchasing products/services offered in this online store.

trade-air.com may be used for your private use free of charge, subject to the following terms and conditions.

The Seller is Trade Air, and the Buyer is any visitor to these pages who completes an electronic order and makes payment via debit/credit card.

Ordering Procedure

The customer places an order for products via the electronic order form.

A customer is considered any person who electronically orders at least one product, enters the required information, and submits the order.

All prices are expressed in Euros (EUR), VAT included.

A product is ordered electronically by placing it in the shopping cart. Goods are considered ordered at the moment the customer selects and confirms the payment method.

Payment Procedure

Ordered products or services are paid online using one of the following debit/credit cards: MasterCard®, Maestro®, or Visa.

Ordered products will be sent after the funds have been transferred to the Merchant’s account.

Delivery Terms

After successful payment, the electronic airline ticket and reservation confirmation will be delivered to the customer via the e-mail address provided during purchase.

Ticket issuance time may depend on airline confirmation, seat availability, and receipt of payment.

In the event that ticket issuance is impossible due to price changes, unavailability of seats, or flight cancellation by the airline, the customer will be informed in a timely manner and offered an alternative option or a refund.

Complaint and Refund Terms

The customer is responsible for the accuracy of the entered information (passenger first and last name, date of birth, contact information, etc.). Subsequent data changes, schedule changes, or trip cancellations are possible exclusively according to airline rules and may involve additional costs.

Customers are advised to check valid entry requirements for the destination country before traveling, including visa, health, and other administrative requirements. The Seller is not responsible for inability to travel caused by invalid documents, passenger delays, or restrictions imposed by authorities or airlines.

The customer has the right to submit a complaint or refund request in accordance with the conditions of the selected fare, applicable laws of the Republic of Croatia, and applicable European Union regulations.

Refund, reservation change, and cancellation rules depend on the conditions of the fare selected when purchasing the airline ticket. Certain fares may be non-refundable, while others may allow partial refunds or changes subject to fees and conditions defined by fare rules.

The customer may submit a refund request or complaint via e-mail: putnici@trade-air.com. In the case of an approved refund, the funds will be returned using the same payment method used during purchase within 7 to 14 working days from confirmation of the request, unless otherwise specified by fare rules or applicable regulations.

The customer is obliged to verify the accuracy of all reservation details immediately upon receiving the airline ticket. Subsequent changes to data, travel date changes, or reservation cancellations are possible exclusively according to the applicable fare conditions.

Passenger rights in air transport are governed by Regulation (EC) No 261/2004 of the European Parliament and of the Council, which regulates passenger rights in cases of denied boarding, flight cancellation, or long delays.

Right and Method of Submitting Complaints

In accordance with the Consumer Protection Act, passengers have the right to submit a written complaint regarding the provided service.

Written complaints may be submitted via email to:

putnici@trade-air.com

The complaint should include the passenger’s full name, booking reference or ticket number, and a description of the complaint or issue in order to enable prompt processing.

Trade Air d.o.o. will acknowledge receipt of the complaint without delay and provide a written response no later than 15 days from the date the complaint was received

Court Jurisdiction

If the customer is not satisfied with the resolution of the complaint procedure by trade-air.com, they are entitled to judicial arbitration. In such cases, the competent court shall be the court in Zagreb.

Copyright Protection

The customer/visitor agrees not to reproduce and/or publish any material protected by copyright or other intellectual property rights without the explicit authorization of the rights holder.

General Provisions

Trade Air d.o.o. reserves the right to amend these terms and conditions.

The customer is responsible for the accuracy and completeness of the information entered during purchase.

The services provided by the trade-air.com online store do not include costs incurred by the customer for computer equipment or Internet access services used to access our website.

In case of any problems, please report them to our Contact Center (by phone or e-mail) so that they may be resolved as quickly as possible.