If you require special assistance during the trip, it is important to ask for it in advance, preferably 72 hours, and no later than 48 hours before the flight. In case you make a reservation by phone or in ticketing agencies, please point out to the sales staff what help you need.
If you use the online ticket sales service on our website www.trade-air.com, send a request for additional service to the e-mail address firstname.lastname@example.org or inform our Contact Center by phone +385 91 6265 111.
Below we bring you more information about special categories of passengers:
We can only carry your dogs and cats in the aircraft cabin, subject to our prior approval as per rules on specific aircraft type, and they shall be carried subject to the following conditions:
You must ensure that dogs and cats are properly crated and accompanied by valid health and vaccination certificates, entry permits, and other documents required by countries of entry or transit. If you fail to ensure this, they shall not be accepted for carriage. Such carriage may be subject to additional conditions specified by us, which are available on request.
If accepted as Unchecked Baggage, the animal, together with its container and food, shall not be included in your free Baggage allowance, but shall constitute excess baggage, for which you shall be obliged to pay the applicable rate.
Guide dogs accompanying Passengers with disabilities or dog trainers shall be carried free of charge in addition to the normal free baggage allowance, subject to conditions specified by us, which are available on request.
We are not responsible and we shall have no liability for injury to or the loss, sickness or death of an animal, or in the case that an animal shall not be allowed to enter or transit any state or territory.
In a number of cases, prior to the flight, a passenger has to present a doctor’s certificate which was issued not earlier than 7 days before the flight and confirms that the passenger is fit to fly. Such cases are as follows:
• 21 days ago a person had a heart attack;
• 10 days ago a person had an attack;
• 7 days ago a person delivered a baby;
• a baby is less than 3 days old;
• a passenger suffers from decompression illness;
• 14 days ago a person had a pneumonia;
• a person cannot assume a sedentary position;
• 14 days ago a person had a head trauma;
• bones fracture;
• a person has been pregnant longer than 28 weeks;
• serious venous thrombosis;
• serious mental illness (a passenger has to be carried by an accompanying person whose seat in the aircraft is near to his/her own);
• a passenger has a contagious disease which may endanger other passengers and/or members of the aircraft operating crew;
• a passenger has a disease which can become aggravated during the flight;
• other circumstances that may endanger either the safety of the flight or the safety of passengers;
Passengers suffering from asthma are not required to have a doctor’s certificate, however 120 hours prior to the departure they have to inform us. A passenger’s own oxygen cylinder must be authorised for air travel to be carried in the aircraft cabin. Our prior approval is necessary. During the flight, a passenger is allowed to use an oxygen cylinder only under the supervision of the aircraft operating crew.
A passenger who suffers from diabetes is allowed to carry in the Unchecked Baggage the medicines that he/she may need during the flight.
Obese passengers have to book two seats and inform the aircraft operating crew about the necessity of an additional safety belt.
(Notice Pursuant to EC Regulation 1107/2006: Carriage of Disabled and Persons with Reduced Mobility)
We are committed to making it possible for people with disabilities, or those with reduced mobility (that is, difficulty getting on or off the plane, into or out of a seat, or moving around the cabin), to take our flights. There may be limitations due to safety regulations and circumstances such as the type of aircraft, the layout of the cabin, the total weight or number of passengers the aircraft can carry, the number of passengers crew members could manage to help in an emergency evacuation, and any other matters relating to emergency procedures. In exceptional cases, you may not be allowed to board the aircraft if this would put the aircraft, other passengers, the crew or yourself at risk. We your prior notification we will evaluate your particular situation to try to meet your needs as best as possible and advise you about any transport limitations that may apply to your specific case.
Disabled passengers and persons with reduced mobility in need of assistance have to inform us about this fact no later than 48 hours before the departure.
Disabled passengers and persons with reduced mobility are passengers whose mobility is restricted due to some physical disability, mental disability or disorder, or any other disability or age, and whose condition requires special attention of the Air Carrier. Assistance provided by the Air Carrier depends on the safety regulations, aircraft equipment and airport situation.
If you will be travelling with an electric wheelchair or mobility scooter, at least 48 hours before your flight you must tell us the make, model and weight of the wheelchair or scooter, and its height when it is collapsed. You must bring the operating instructions for the wheelchair or scooter to the airport.
• The wheelchair’s or scooter’s battery must be a dry/gel battery or a lithium-ion battery. (Lithium-ion batteries cannot exceed a total of 300 watts. If your wheelchair or scooter has two lithium-ion batteries, each one must not exceed 160 watts.) The battery must be disconnected and the exposed terminals must be protected from short-circuiting.
• The wheelchair’s or scooter’s key must be removed, or it must be deactivated using the joystick, an isolation switch or button, or another isolation mechanism (such as Anderson Connector or Airsafe plug).
• When the wheelchair or scooter is collapsed it must fit our cargo hold doors size otherwise we are not able to accept it on a travel.
• Wheelchairs and mobility scooters cannot be in the aircraft cabin
We recommend you get additional travel insurance to cover your mobility aids as our liability relating to them is limited under the Montreal Convention 1999.
All airlines can refuse to carry passengers with medical conditions that may get worse, or have serious consequences, during the flight. More information on this is given in the World Health Organization’s fitness to fly information.
If we have reason to believe that you could be suffering from an infectious disease or skin condition, or you have a visible skin condition, you may have to show a medical certificate or doctor’s letter to confirm that you are fit to fly.
If you have any of the following conditions, you must have a medical certificate confirming that you are fit to fly.
• Rubella (At least four days must have passed since the rash appeared)
• Measles (At least seven days must have passed since the rash appeared)
• Mumps (The swelling must have gone down, which usually takes seven days but can take up to 14 days)
• Chicken pox (At least seven days must have passed since the last spot appeared)
If you are 28 weeks (or more) pregnant, you must have a ‘fit to fly’ letter from your doctor. This letter should be dated no more than two weeks before your booked flight and shown to us as to release you for the flight you intend to fly. If you do not have this letter, we can refuse to carry you.
You cannot travel after the 36th week of your pregnancy, or the 32nd week if have complicated pregnancy or you are having twins, triplets or so on.
You can fly 7 days after giving birth, as long as there were no complications or surgery. If you had a Caesarean section, or you needed surgery, you cannot fly for at least 10 days and will need a fit to fly letter from you doctor.
For safety reasons, babies (aged 8 days to 24 months – Infants):
- must sit on an adult’s lap using an infant seat belt provided by the cabin crew; or
- can travel in their own seat if same is approved for air travel and only with prior notification to us.
The maximum number of infants an adult passenger is allowed to fly with is 2.
We do not provide baby seats.
Children from 24 month of age need a separate seat in an aircraft.
Children who travel without being accompanied by an adult:
- Children under 12 years of age are not allowed to travel without being accompanied by an adult passenger;
- Children from 12 to 18 years of age are allowed to travel without being accompanied by an adult passenger. A child can receive the carrier’s assistance (MAAS) upon the parents’ written request.