Dear Passengers,
First and foremost, we would like to sincerely and wholeheartedly apologize for the inconvenience you experienced due to the delay of return flight C3202 from Rovaniemi to Ljubljana on December 15th. We understand how valuable your time is and how stressful such situations can be – they are never easy for you, nor for us.
The delay occurred due to a technical issue with the aircraft leased from a renowned Czech airline, a carrier with extensive experience, a large fleet, and a reputation as a reliable partner in air transport. Extremely low temperatures in northern Finland led to the depletion of portable compressed oxygen bottles, which are a crucial part of the aircraft’s medical safety equipment. Due to strict international regulations, the bottles could not be removed or replaced, and as a result, the aircraft was declared temporarily unserviceable.
To ensure the continuation of your journey, a replacement aircraft was organized in the shortest possible time. This required securing all necessary permits and airport slots, as well as coordinating operations outside regular working hours at the airports in Rovaniemi and Ljubljana. Additionally, the replacement aircraft had to perform a positioning flight to Rovaniemi, which took three hours. All these essential procedures cumulatively resulted in a delay of approximately eight hours. Although such events are possible and do occur in the aviation industry, we must emphasize that the correct decision was made to ensure the safety of passengers and crew – our top priority at all times.
We are fully aware of how the delay may have disrupted your plans and caused stress, and for this, we are truly sorry. Your trust is incredibly important to us, and we are doing everything possible to justify it.
We invite all passengers affected by this event to submit their claims for compensation according to the published procedures. We are here to assist you and ensure that your rights are respected.
Thank you for your understanding, patience, and the trust you place in us. We will continue to make every effort to minimize such situations and provide the best possible service to our passengers.
Sincerely,
Your Trade Air
